You are staring at the cashier form with the deposit amount still blank, and the field most players get wrong is the bonus code. It belongs in its own box, and filling it after you confirm the payment usually gives you nothing.
Promotions and free spins
How do I claim the Bitstarz bonus code free spins?
Enter the code in the bonus field on the deposit screen before you confirm the payment. The free spins then attach to your account and show up in the promotions area. If you forget the code, the deposit still goes through but the spins do not. Add the code to your notes app before you open the cashier, so it is ready when the form asks.
Do the free spins pay out as cash or as bonus money?
Winnings from free spins usually land as bonus money tied to conditions, not withdrawable cash. Those conditions cover how much you must play through before a withdrawal is allowed. Check the winnings line in your bonus balance after the spins are used. A common mistake is trying to withdraw spin winnings straight away, which fails until the play-through is done.
Can I use a code on a later deposit as well?
Codes are tied to a specific offer and often to a first or single deposit. Reusing the same code on a later deposit may simply be ignored by the cashier. Read the offer text to see which deposits it covers before you top up again. If a new offer is running, it will appear in the promotions list with its own code.
What happens to my bonus if I withdraw before finishing the play-through?
Cancelling the bonus usually removes the bonus funds and anything won with them. Your own deposited money is handled separately and normally stays available. The safe step is to finish the play-through first, then request the withdrawal. If you are unsure, open the bonus details in your account before you press withdraw.
Why did my free spins not appear after depositing?
The most common cause is a code entered in the wrong field or after payment. Another is a code that belongs to a different offer than the one shown on screen. Open your bonus history and see whether the offer was applied at all. Then contact support with the deposit reference and the code you used.
Do players in Canada get the same offers?
Promotions at Bitstarz casino canada players see are set per market, so the page can differ from what others get. That means a code shown elsewhere may not apply to you. Check the offers list while logged in, since it reflects your own account. Choosing an offer from that list avoids most mismatches.
Can I combine two bonus codes in one deposit?
One deposit normally takes one code, and stacking two is not supported. The cashier accepts a single entry in the bonus field. Pick the offer that fits how you plan to play, then deposit once with that code. If you want both offers, they usually require separate qualifying deposits.
Account protection and spending controls
How do I keep my account secure?
Use a password you do not reuse on other sites and keep it in a password manager. Turn on two-factor authentication if it is offered in your profile settings, since it blocks most unauthorised logins. Log out on shared devices, especially on a phone browser. A quick check is your login history, which shows sessions you do not recognise.
What documents will I be asked for?
KYC checks usually require a photo ID and proof of your address, such as a bill or statement. The documents must show your name and address clearly and be in date. Blurred corners or cropped edges are a frequent reason for a second request. Upload clear photos in the account section rather than sending them by email.
How do I set a deposit limit?
Limits are set in the responsible gaming section of your account and take effect once saved. A common mistake is expecting a lower limit to apply instantly to a payment already in progress. Set the limit before you start a session, not in the middle of one. If you want a break, a cooling-off period blocks play for the time you choose.
Can I close my account and reopen it later?
You can ask support to close the account, and reopening later is usually possible on request. A closure is different from a self-exclusion, which is meant to last and is harder to reverse. Decide which one you need before you ask, because the consequences differ. If you only need a pause, use a cooling-off period instead.
What should I do if I think someone else used my account?
Change your password first, then contact support and describe what you noticed. Check your transaction history for payments you did not make. Ask support to review recent logins and to secure the account while they look. Acting on the same day gives the best chance of limiting any loss.
Are there limits on how much I can withdraw?
Withdrawal limits do exist and depend on your account level and the method you use. The amount left after a win may arrive in instalments rather than in one payment. Look at the withdrawal section of your account, which shows the limit that applies to you. Planning around it avoids surprise when a large win is paid out.
Creating your account
What details do I need to sign up?
You need your name as it appears on your ID, your date of birth, your address and a valid email. Use details that match your documents, because mismatches cause checks later. A phone number may also be requested for account recovery. Type your email carefully, since a typo blocks the confirmation link.
Why is my registration form not accepting my address?
Address fields often reject special characters or a format they do not expect. Try writing the street name without punctuation and pick your country from the list rather than typing it. If the postcode is the problem, check it against the one on your bank statement. Save the form once it accepts the details, then confirm the email.
How do I confirm my email after registering?
Open the message sent to the address you entered and click the confirmation link inside it. The link can take a moment to arrive, so check the spam folder before trying again. Do not register a second account while waiting, as duplicates cause problems. Once confirmed, you can log in and open the cashier.
Can I have more than one account?
Only one account per person is allowed, and duplicates are usually closed. That includes accounts opened with a different email but the same name or address. If you already have an account and cannot log in, use the password reset instead of registering again. Contact support if you think an old account exists.
Where do I enter a promo code when I register?
Some offers have a code field on the registration form itself, separate from the deposit code field. If the form has no such field, the code goes in at your first deposit instead. Choose one route and use the code once, since entering it twice can be rejected. Signing up through www.bitstarzcasino.eu.com keeps you on the official registration page for the offer.
What if I entered the wrong date of birth?
An incorrect date of birth can block verification later, so fix it early. Contact support and ask them to correct the detail, and be ready to show your ID. Do not open a second account to work around it, as that creates a duplicate. The correction is simple once support confirms your identity.
Deposits and cashouts
Which payment methods can I use?
The cashier lists the methods open to your country, and that list is the one to follow. Cards, bank transfers and e-wallets are common, but availability varies by market. A method shown on another site may not be open to you. Open the cashier once logged in to see your own options.
Why did my deposit not show up in my balance?
Pending payments sometimes take a short while to clear, especially a first deposit. Check your transaction history before assuming it failed. If the payment shows as pending, wait for it to clear rather than paying again. If it shows as failed, the funds normally return to the source.
Do I need to verify my identity before withdrawing?
Verification is normally required before a first withdrawal is processed. Uploading your ID and address proof early means the payout is not held up later. The account section shows which documents are still missing. Complete them before you request the cashout.
How long does a withdrawal take to arrive?
The time depends on the method and on when the request is reviewed. Your account shows the status of each request, so check there rather than paying attention to rumours. A request sitting in review has not yet been sent to your payment provider. Once it is marked as sent, the rest is handled by your provider.
Can I cancel a withdrawal request?
A pending request can often be cancelled while it is still in review. Open the transaction history and use the cancel option if it is shown. Cancelling returns the funds to your balance, where they can be played again. Remember that playing them can put the payout at risk.
What is the smallest amount I can deposit?
Each method has its own minimum, and the cashier shows it under the amount field. Entering a smaller amount simply fails or leaves the button inactive. Check the figure before you type, since the smallest amount differs between methods. If your usual method will not accept your amount, another one may.